Skip to main content
Sign in

My accounts and / or settings do not sync across my devices

Phoebe
  • Updated

1) Check if you have enabled Cross-device sync on your iOS and MacOS.

  • For iOS, Open Canary > Settings > Toggle ON Cross-device sync.

Cross_device_sync.png

  • For MacOS, Open Canary > Canary Mail > Preferences > Toggle ON Cross-Device Sync.

 

Cross_device_sync.png

2) Check that the iCloud > Keychain is enabled in iCloud settings.

  • For MacOS, Go to  System Preferences > Apple ID > iCloud > enable Keychain.

iCloud___Keychain.png

  • For iOS, Go to Settings > Apple ID > iCloud > Toggle ON Keychain.

iCloud___Keychain.jpg

3) Check that you are using the same iCloud account both in iOS and MacOS.

  • For MacOS, Go to System Preferences > Apple ID.

Screenshot_2020-03-28_at_11.35.28_AM.png

  • For iOS, Go to Settings > Apple ID.

Image_0-2.jpg

Related articles

Comments

5 comments

Date Votes
  • Kivian Chen

    it doesn't work for me ...

    i had done these setting, but still noting been sync...

    0
  • Jeremy Sanchez (jeremysanchez)

    I am also having trouble with this feature. I have followed the above instructions and my accounts and settings are still not syncing. 

    0
  • Robert

    Unfortunately it does not work for me on macos either.

    0
  • steph Seguin

    Same problem here...

    0
  • Andrew Davison

    And another here, I had to set everything up separately on each device.

    0

Please sign in to leave a comment.

Powered by Zendesk